Hi everyone,

I recently had an MOSS issue at a customer site whereby it would return this really descriptive error message when trying to set up an Alert:

“UnKnown Error

Troubleshoot issues with Windows SharePoint Services”

The fix ended up being to run the following command:

stsadm -o updatealerttemplates -url http://portalnamehere -filename "C:\Program files\common files\Microsoft shared\web server extensions\12\template\XML\alerttemplates.xml"

The interesting thing is that nobody tried to customise the alert.

Anyway, if you would like to customise Alerts here’s a good place to start >> http://www.asaris.de/sites/walsh/Lists/WSSv3%20FAQ/DispForm.aspx?ID=720